Home > SharePoint, Windows Server 2008 R2 > SharePoint Search Error – Event ID 6482

SharePoint Search Error – Event ID 6482

Error 6482, I have been wondering and pondering about this error for the last couple of days and I finally found a fix for this and I am putting it here.

Our SharePoint servers were recently rebooted, after this I started having the following errors in the event log.

The Application Server Administration job failed due to the reason ” The underlying connection was closed: An unexpected error occurred on a send”

Also the crawl status was error on the ssp admin site and the server status was as below

Could not connect to server ServerName for application ‘SSP Name’. This error might occur if the server is not responding to client requests, the firewall or proxy configuration is preventing the server from being contacted, or the search administration Web service is not running on the server.

I could not get to search settings and there was an error next the default content access account.

After some research, I found the cause for this the problem.

As everyone know, SharePoint search works through the Office Server Web Service, this web service uses has both HTTP (running off port 56737) and HTTPS (Running off port 56738) Protocols. When SharePoint is installed, no certificate will be available on HTTPS Port and sometimes servers will refuse to talk to each other especially in Windows Server 2008 R2 which has more stringent secure features.

A simple test to see if the servers are communicating with each other is to open the browser and type in http://servername:56737/SSP_NAME/Search/SearchAdmin.ASMX and https://servername:56738/SSP_NAME/Search/SearchAdmin.ASMX.

If you get the SearchApplicationWebService Page, you are good or it means the servers are not communicating with each other.

In my case, the servers were not communicating due to the certificate error. So whats the solution, I had to get a self signed certificate and install it for the Office Server Web Services Website. How can you do it? Follow the steps below

1. Download SSLDiag.EXE and install it,

2. Open up a command prompt and navigate to C:\Program Files (x86)\IIS Resouces\SSLDiag,

3. Type the follow command

SSLDiag.exe /SeflSSL /S:SiteId /V:730 /K:1024 /N:”CN=ServerName”

(You can get the Site ID for Office Server Web Services from IIS),

4. Hit enter and The cursor simply moves to the next line and you have self signed certificate,

5. Repeat this on your index server followed by your query server(s).

That’s it, now your servers should be communicating with each other and everything should be ok. Shoot me an email if you have any questions.


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  1. February 5, 2010 at 6:31 am

    very interesting.

  2. JS
    April 6, 2010 at 8:29 am

    Avinash,

    When using HTTPS i have the below message:

    “There is a problem with this website’s security certificate.

    The security certificate presented by this website was not issued by a trusted certificate authority.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.
    Click here to close this webpage.
    Continue to this website (not recommended).
    More information

    If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
    When going to a website with an address such as https://example.com, try adding the ‘www’ to the address, https://www.example.com.
    If you choose to ignore this error and continue, do not enter private information into the website.

    For more information, see “Certificate Errors” in Internet Explorer Help.”

    If i select ‘Continue to this website (not recommended).’ it goes to the ‘SearchApplicationWebService’ page.

    Does HTTP web service page works normally.

    What do you recommend in this case as i’m using win2008 r2 with MOSS2007 sp2?

    Thanks,

    JS

  3. paballo
    July 16, 2010 at 7:19 am

    HI
    I have been following your blog regarding this issue, i am current reciving the same error in the Event view 6482 it just wont stop i tried the Web service test. It only works when i use http://servername:56737/SSP_NAME/Search/SearchAdmin.ASMX when i start using https://servername:56738/SSP_NAME/Search/SearchAdmin.ASMX Internet Explorer cannot display the webpage please assist

  4. Rich
    December 21, 2010 at 11:52 pm

    Hi,
    I too am unable to reach the port using https. My search is working correctly BUT my document conversions are not working correctly. It was suggested in an msdn forums post that both search and document conversion uses the same internal ssl and that running selfssl would resolve the document conversion issue we are having (CD_BACKENDUNAVAILABLE). Are you familiar with this atll? I’ve not come across it in the millions of webpages I’ve been reading on this issue.
    Thanks! I’m glad you posted this cause you give some good ideas on troubleshooting and confirming the issue which other posts lack.

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